Cityzines Shanghai

ITIL 2011 Foundation Preparatory Course

Description
Introduction
This 3-­‐day course is designed to effectively prepare aspiring service professionals to sit and pass the ITIL Examination from APMG.
Objective
- Key concepts, terms, and principles of Service Management
- 5 Modules in ITSM
- Complete understanding of what is required to pass the ITIL 2011 Foundation Exam
Who Should Attend
This 3‐day course is perfect for those who are involved in the service industry and aspiring to get accredited from a global body.
Course Provider's Profile
Certified Trainer