Cityzines Shanghai

Quality Management Systems Auditor / Lead Auditor Training Course (IRCA Reference : A17399)

•This training shall provide participants with the knowledge and experience needed to fulfil their role as a fully trained Auditor/Lead Auditor.
•This course is certified by the International Register of Certificated Auditors (IRCA) and meets the training requirement for certification of auditors under the IRCA QMS Auditor Certification Schemes.
•The course includes the 2-stage audit approach for certification of the Quality Management Systems, in conformity to the ISO 17021 standard.
•This course is updated to the ISO 19011:2011, guideline on auditing management systems.

To enhance the learning process, accelerated learning techniques have been incorporated into the programme structure. As such, delegates are required to actively participate in the group discussions, exercises and role plays. All assignments need to be completed and submitted to the course tutor for marking. The delegates' classroom and "live audit" participation will also be assessed.

Day 1

  • Introduction to the course

  • Overview of Audits and Auditing

  • The Audit Lifecycle

  • Differences between 1st, 2nd and 3rd party audits

  • Fundamentals of ISO 9000 and 9001

  • Definitions of key terms used

  • Benefits of implementing a Quality ManagementSystem

  • Audit Preparation

  • Documented Quality Systems andDocumentation Review

  • Evening Assignments: Delegates work in teams to prepare for the "live audit" exercise

Day 2

  • The Audit Plan

  • Process Based Auditing

  • Auditing the ISO 9001:2008 requirements
    This session draws on the participants prior knowledge to audit selected requirements of the standard

  • The Audit Checklist

  • The Opening Meeting

  • Conducting the Audit
    This session provides invaluable information and guidance on how a process-based audit is carried out. Interviewing and information gathering techniques are explained.

  • Evening Assignments

Day 3

  • Generating Audit Findings

  • The Audit Report

  • The Closing Meeting

  • Corrective Action Follow-up and Surveillance Audits

  • International Registration Scheme for Certificated Auditors

  • Exam techniques and debrief on specimen exam paper

Day 4

  • "Live audit" exercise (subjected to availability of host for live audit)
    Delegates experience conducting a quality system management system audit against ISO 9001:2008 at an actual facility.

Day 5

  • Review of the "live audit"
    The tutor facilitates this session whereby feedback is given on the delegates' performance during the "live audit".

  • Course Review and Summary

  • Written Examination (2 hours*)
    *Note: additional 30 minute is given if the exam language is non-mother tongue (not the particpant's 1st language)

Upon completion of this programme, participants will be able to: -

  • Lead and manage 1st, 2nd or 3rd party audits

  • Participate in the planning, preparation, conduct, and reporting of actual audits

  • Present their audit findings in a formal and clear manner to the interested parties concerned

  • Assess the effectiveness adequacy of corrective action taken on audit findings

  • Handle different situations encountered during the audits


Participants must be familiar with the ISO 9001:2008 requirements and the following prior knowledge:
a) Knowledge of the following quality management principles and concepts:

  • The Plan, Do, Check, Act (PDCA) cycle.

  • The relationship between quality management and customer satisfaction.

  • Commonly used quality management terms and definitions and the 8 Quality Principles as given in ISO 9000.

  • The process approach used in quality management.

  • The Model of a Process Based Quality Management System, the structure and content of ISO 9001.

Course Provider's Profile
Consultancy Experience
Provide training, auditing and consultancy services in:
- ISO 9001 Quality Management Systems
- ISO 14001 Environmental Management Systems
- OHSAS 18001 Occupational Health and Safety Management Systems
- Integration of Quality, Environmental and Health & Safety System
- WSH- Risk Management
- Business Continuity Management

The training, auditing and consultancy services are provided to many sectors of industries in the manufacturing and service sectors to companies from SMEs, Government and Multinationals.

Training Experience
Training Provision for Neville-Clarke's ISO 9001 Courses:
1. Understanding and Documenting a Quality Management System
2. Implementing and Maintaining a Quality Management System
3. IRCA Registered Assessor/Lead Assessor Training
4. IRCA Registered Internal Auditor Training