Cityzines Shanghai

Graduate Program Participant - Asia Pacific (various locations)

Job Details
Company Name:  Fairmont Hotels & Resorts
Location:  Singapore
Vacancy:  1
Job Type:  Full-Time
Posted On:  12 Dec 2013
Job Description
Primary Location


Singapore-Singapore-Corporate Office, Singapore

Employee Status



Graduate Program Participant - Asia Pacific (various locations



Our Raffles and Fairmont Leadership Development Program

will not only allow you to apply and develop your management and leadership skills, but will also be uniquely designed to match your specific career goals. The program offers an opportunity to be placed into a Supervisor or Assistant Manager level position for a period of 12 to 18 months and participants will have the opportunity to rotate through a division to gain in depth knowledge of the area they have chosen to specialize in. In addition to support from our senior leadership team, participants are assigned a mentor, who will offer regular (and constructive) feedback. We offer opportunities within the following areas of specialization: Rooms, Food & Beverage, Accounting, Culinary, Spa, Revenue Management and Human Resources.

Our Swiss?tel Contact Program

is a tailor made program with flexible starting dates that is adapted to the needs and development plans of the individual participants. It is addressed to candidates that wish to develop further in a field or enlarge their horizon with new challenges. The different streams that are available include Food & Beverage, Revenue Management, Rooms and Sales & Marketing. The program lasts 18 months with the aim of reaching a managerial level in one of our hotels by the end in the selected stream.


Throughout the program, Graduate Program Participants are responsible for the following:

Comprehension of structure, roles and responsibilities within the departments the participant is specializing

Knowledge and understanding of departmental operating standards and daily operational requirements

Demonstrated competency in creating departmental schedules, managing payroll reporting and forecasting

Understand Company performance management procedures and how to apply these effectively in the hotel including

Ability to effectively conduct employee performance reviews and employee disciplinary discussions

Demonstrate effective ability with interviewing and selection of candidates

Co-ordinate and lead monthly departmental communication meetings

Comprehension and demonstrated understanding of department budget, expenses, re-forecasting, and month end financials

Understanding of department purchasing and inventory controls

Maximize service delivery in all areas

Participation in a hotel committee

Involvement in Budget Preparation, Employee Engagement Survey Action Planning, Department Head Meetings, Hotel Strategic Planning and Weekly/Monthly Divisional Meetings

Special Projects as outlined by Department Head

Performs any and all other tasks which are assigned by management


Previous leadership skills and/or hospitality experience that will facilitate ability to fill either a Supervisory or Assistant Management level position

Degree/Diploma in Hotel or Tourism Management related programs an asset

Must possess outstanding guest services skills, professional presentation and sophisticated interpersonal skills

Must be willing to relocate upon completion of the program

Models the FRHI values

Aspiration to move up to an Executive Level Position or General Manager within a hotel

Highly motivated and guest driven with the ability to solve problems and to make timely guest service decisions

Proactive with a demonstrated eye for detail and the ability to manage multiple functions/projects while meeting deadlines

Excellent communication skill, both written and verbal

Proven leadership ability that supports an environment of employee growth and development, interdepartmental teamwork and exceptional customer service

Able to handle a multitude of tasks in an intense, ever-changing environment

Must be flexible in terms of working hours

Computer skills - Word, Excel and MS Office software required, Property Manager an asset

Strong command of the English language


As our programs are offered in numerous countries, locations preferences and visa restrictions will be discussed with successful applicants.


We appreciate you taking the time to submit your application. Please note that due to the large number of applications, only short-listed candidates will be contacted for on campus interviews.


Please ensure you upload a resume and cover letter (including your top three location preferences as well as your brand preferences). You will be prompted to complete our online assessment interview, which must be completed by the application deadline in order to be considered for interviews.


FRHI is a leading luxury hotel management company that operates over 105 hotels globally under the Fairmont, Raffles, and Swiss?tel brands. The company's distinctive portfolio of luxury and upper upscale hotels features celebrated icons, world-class resorts and stylish city center hotels. Some notable hotels include the Raffles Singapore, Swissotel The Bosphorus, The Fairmont San Francisco and London's The Savoy. Focused on growing its distinctive hotel brands, the company is also developing new hotels in key locations around the world including exciting projects in China, Russia, India, Turkey and Saudi Arabia. The company also manages Fairmont and Raffles branded estates and luxury private residence club properties. For more information, please visit

Job Level


Management / Supervisory




Closing Date


01.May.2014, 10:59:00 AM

Job Number: